A man was left less than satisfied with the customer service he received from a delivery company after he received a pizza where the toppings had messily spread into the box
Ordering through a delivery service can sometimes be a little hit-and-miss. Often, the food will come and be piping hot, and will really hit the spot. But sometimes it can show up and look less than appetising, and will make you feel as though you've got no choice but to complain about the poor food and service you've received.
But what happens if the app you're complaining to deems that you've complained too many times? That exact thing happened to one man who was left seething after his pizza arrived looking inedible, with someone joking that it was a slam on your brakes special.
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The man was left less than impressed with the pizza - but Uber Eats wouldn't do anything about it ( Image: u/bradley322)
The horrified man took to Reddit's 'Uber Eats' community to write: Our pizza came completely ruined, had to throw it out. Had to speak to multiple customer service reps to get an answer as to why they wouldn't give me a refund. The in-app 'help' service is all unhelpful automated responses.
I've had multiple instances of late deliveries or damaged food similar to the picture. I always provided proof and (in my opinion) made very reasonable requests.
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Now, because they messed up too many times, I can't get a refund for this damaged pile of what was once a pizza?! Ridiculous.
The whole customer service experience was exasperating and so unhelpful. I got so frustrated that I just cancelled my Uber One subscription. I don't plan to order through them again. Can't believe they're willing to lose customers over small disputes like this.
The pizza looked seriously messy, with the majority of the topping moved into the side of the box, rather than on the doughy base.
Dr. Oetker Ristorante Spinach Pizza
In the comments, people were horrified at the state of the food that had arrived, wondering why he should have to pay for it.
Another wrote: Did a biker or moped deliver it? I deliver by bike and I've been doing pizzas for a few years and never damaged one yet. Some people don't have the common sense to keep the pizza leveled. But these guys get desperate and throw out logic, knowing they can't deliver it in a good manner.
A Redditor waded in, commenting: I think they should have at least given you credits. That being said, why would you throw that out? A knife and fork work fine, spread that cheese and toppings back on, and your stomach doesn't know the difference.
Watch Out For Refund Process
The contacted Uber Eats for comment, and they replied: This order clearly wasn't up to our usual high standards so we have apologised to the customer and will be providing a full refund.
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In the comments, people were horrified at the state of the food that had arrived, wondering why he should have to pay for it.
Another wrote: Did a biker or moped deliver it? I deliver by bike and I've been doing pizzas for a few years and never damaged one yet. Some people don't have the common sense to keep the pizza leveled. But these guys get desperate and throw out logic, knowing they can't deliver it in a good manner.
A Redditor waded in, commenting: I think they should have at least given you credits. That being said, why would you throw that out? A knife and fork work fine, spread that cheese and toppings back on, and your stomach doesn't know the difference.
Watch Out For Refund Process
The contacted Uber Eats for comment, and they replied: This order clearly wasn't up to our usual high standards so we have apologised to the customer and will be providing a full refund.
BURNING UP: Child is carried from burning home as ferocious 46C inferno temperatures sweep Europe - the terrifying reality of today's climate crisisHeatwave
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